Refund and Return Policy

Thank you for choosing SME26, a service provided by Alwafaa Group. As we primarily offer digital marketing and AI content services, our refund and return policy is designed to address the unique aspects of these services. Please read this policy carefully.

1. Service-Based Nature

Our services are digital and customized to meet your specific business needs. Due to the nature of these services, once work has commenced on a project, it is generally not possible to offer a full refund. However, we are committed to ensuring your satisfaction and will work with you to address any concerns.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

  • Service Not Provided: If we fail to deliver the agreed-upon services due to circumstances within our control.
  • Significant Deviation: If the delivered service significantly deviates from the agreed-upon specifications and cannot be rectified.
  • Cancellation Prior to Commencement: If you cancel the service before any work has commenced, a full refund may be issued.

3. Non-Refundable Items

The following items are generally non-refundable:

  • Completed Services: Once a service has been fully completed and delivered according to the agreed-upon specifications.
  • Partial Services: For services that have been partially completed, a partial refund may be considered based on the extent of the work completed and the resources utilized.
  • Third-Party Costs: Any costs incurred for third-party services or tools that have been utilized as part of the service (e.g., software licenses, advertising spend).

4. Refund Request Process

To request a refund, please follow these steps:

  1. Contact Us: Notify us of your request within 7 days of the issue arising. You can contact us via email or phone, as provided on our website.
  2. Provide Details: Include your order number, a detailed explanation of the issue, and any supporting documentation.
  3. Review: We will review your request and may require additional information or a meeting to discuss the issue further.
  4. Resolution: We will notify you of our decision within 14 business days of receiving your request. If a refund is approved, it will be processed within 10 business days.

5. Dispute Resolution

If you are not satisfied with our decision, we are open to mediation or other forms of dispute resolution to reach a mutually agreeable solution.

6. Modifications to Services

We are committed to providing high-quality services. If you are not satisfied with the initial deliverables, we offer a reasonable number of revisions to ensure the service meets your expectations. The number of revisions will be specified in your service agreement.

7. Cancellation Policy

If you wish to cancel a service, please notify us as soon as possible. Cancellation fees may apply depending on the stage of the project. If work has already commenced, you may be responsible for the costs incurred up to the point of cancellation.

8. Contact Information

If you have any questions about our Refund and Return Policy, please contact us at:

[Insert Contact Information Here]

By engaging our services, you acknowledge that you have read and agree to this Refund and Return Policy.